Environment,
Social and
Governance (ESG)

AT ALIGNMENT HEALTHCARE

Serving People,
Serving the Environment,
Serving Responsibly

At Alignment, we are delivering better care at lower costs, improving health outcomes and bridging health equity gaps to drive toward better access for all, no matter a member’s health or wealth. This is just the beginning.
John Kao
Founder and CEO
ALIGNMENT HEALTHCARE’S APPROACH
TO ESG
Our commitment to doing well by doing good is foundational to who we are and what we do. Our goal is to deliver the greatest impact to our members by removing as many barriers as possible to move toward health equity.
The Value Reporting Foundation's Sustainability Accounting Standards Board (SASB) standards and the United Nations Sustainable Development Goals (UN SDGs) are essential guides to our ESG approach.
These three UN SDGs are most relevant to our business.

OUR CORE VALUE: HAVING A SERVING HEART
That value is integrated into each of the pillars of our ESG approach:

Serving People

Serving our members, physician partners, employees, communities and the public interest

Serving the Environment

Recognizing and improving our environmental footprint

Serving responsibily

Conducting business compliantly while managing risk and ensuring independent and diverse oversight

2021 ESG
REPORT – BY
THE NUMBERS

JAN. 1, 2022
ALIGNMENT SNAPSHOT

92,700 Alignment Health Plan Members
4 States
38 Markets
More than
850 Employees
More than
150Employed Clinicians

68%

of employees are women

67%

of employees are African American, Asian, Hispanic/Latino, Indigenous or Other

Leed Gold and Energy Star Certified

Alignment Orange headquarters

WHOM
ALIGNMENT
SERVED IN 2021
100% of members are Medicare enrollees
29% of members are Medicare and Medicaid enrollees
45% of members are African American, Asian, Hispanic/Latino, Indigenous or Other
55% of members are women
34% of members part of the Low-Income Subsidy (LIS) program

73

Average age of members

2.5

Average number of chronic conditions per member

OUTCOMES ALIGNMENT
DELIVERED
IN 2021
156

Inpatient admissions per thousand members

38% BETTER THAN 2019 MEDICARE FEE-FOR-SERVICE (FFS)

14%

Member 30-day hospital readmission rate

26% BETTER THAN MEDICARE FFS

304

Emergency room admissions per thousand members

52˜% BETTER THAN MEDICARE FFS

60+

Overall Net Promoter Score (NPS)

SIGNIFICANTLY HIGHER THAN THE INDUSTRY AVERAGE NPS OF 30-40*

37

Skilled nursing facility admissions per thousand members

46% BETTER THAN MEDICARE FFS

ALIGNMENT STAR RATINGS

Every year, Medicare evaluates plans based on a 5-Star Quality Rating System.

5 stars
5
STAR RATING
for Healthcare Effectiveness Data and Information Set (HEDIS) measures in 2018-2020 across 10 key quality metrics
5 stars
5
STAR RATING
on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) measure "Rating of Health Plan" in 2018-2020
5 stars
5
STAR RATING
on all medication adherence measures (diabetes, hypertension and cholesterol) in 2018-2020
4 stars
4
STAR OVERALL RATING
for the last 5 years

* Based on Deft Research’s 2019-2020 Medicare Member Experience Study
2021 Star rating results will be available in October 2022

Download our full report for more on our actions, achievements and progress.

To review our current policies, visit our investor relations site.