Medicare-eligible seniors can now access a dedicated concierge team 24/7 with $0 monthly premium, $0 primary care doctor visits, and $0 dental and eye exams with most plans

ORANGE, Calif., Oct. 1, 2018 – Southern Calif.-based Alignment Health Plan, one of the top five rated Medicare Advantage plans in California in 2018 by U.S. News & World Report, announced today that it is expanding access to its health plans into South Orange and San Diego counties. More than 1 million seniors live in these counties, so availability of Alignment’s personalized, concierge-level care is a welcome addition to medical coverage choices offered during Medicare’s annual election period, which occurs Oct. 15 – Dec. 7, 2018.

“All seniors should have access to great doctors, top health care providers, premier hospitals and cost-effective medication coverage, but they need and deserve so much more,” explained John Kao, CEO of Alignment Healthcare, which owns and operates Alignment Health Plan. “That’s why Alignment’s health plans prioritize an elevated level of service and come with a 24/7 dedicated concierge team that is solely focused on delivering a personalized, on-demand experience. We are excited that we can now bring that caliber of care to seniors in South Orange County and those living in San Diego County.”

Best of all, a majority of the plans feature $0 monthly premiums, $0 primary care doctor visits, $0 gym memberships, $0 dental exams and $0 routine eye exams.

The centerpiece is Alignment’s new ACCESS On-Demand Concierge, launching Jan. 1, 2019 to give members, at no extra cost, a wide range of benefits, including 24/7 access to:
  1. A licensed doctor or medical specialist via phone, mobile app or online portal,
  2. A dedicated concierge team that helps patients make appointments, schedule transportation, determine benefits, discuss health issues, assist with post-discharge home meal delivery, and more; and
  3. Information about their benefits via phone, online member portal, or Alignment’s mobile app.
In addition, some plans enable members to use their ACCESS card as a debit card with a monthly stipend to purchase eligible over-the-counter items at more than 50,000 participating drug stores, including CVS, Rite Aid, Walgreens and Walmart. Members of certain plans can also earn rewards for taking wellness and prevention steps, such as getting a flu shot or a mammogram.

Alignment Health Plan More Than Doubles Orange County Footprint

Through an expanded partnership with Monarch HealthCare, a part of OptumCare, Alignment Health Plan is more than doubling the number of primary care physicians (PCPs) in its Orange County network, to a total of nearly 500 PCPs. New additions to Alignment’s hospital network include the top three regional hospitals, such as Hoag Memorial Hospital Presbyterian in Newport Beach, ranked the “Best Regional Hospital” for 2018-19 by U.S. News & World Report, as well as Hoag Memorial Hospital in Irvine, Mission Hospital Laguna Beach, Mission Hospital Regional Medical Center, Orange Coast Memorial Medical Center, Orange County Global Medical Center, Placentia Linda Hospital, Saddleback Memorial Medical Center and South Coast Global Medical Center.

In San Diego, Alignment is Now Available to More Than Half a Million Seniors

In San Diego, more than 540,000 seniors will now have access to the Alignment Health Plan through 230 PCPs, including those from Greater Tri-Cities IPA Medical Group, Mercy Physicians Medical Group, Primary Care Associates Medical Group and XiMED Physicians IPA. In addition, members will have access to treatment at Scripps Health, rated the No. 1 hospital in San Diego by U.S. News & World Report for two consecutive years, and three other hospitals: Alvarado Medical Center, Paradise Valley Hospital and Tri-City Medical Center.

Alignment Healthcare is powered by the company’s proprietary command center, staffed by physicians and fueled by a data hub that monitors changes in members’ health and utilizes hundreds of algorithms that search for red flags. With the help of data science, issues often faced by patients with similar health histories can help predict potential health issues before they happen and enable a medical intervention before a more significant problem arises – particularly important for seniors who have one or more chronic diseases.

In addition to expanding in San Diego and its home county of Orange, Alignment serves Los Angeles, Riverside and San Bernardino counties in Southern California, and San Joaquin, Santa Clara and Stanislaus counties in Northern California.

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About Alignment Healthcare

Alignment Healthcare is redefining the business of health care by shifting the focus from payments to people. We’ve created a new model for health care delivery that cuts costs and improves lives by unraveling the inefficiencies of the current system to drive patients, providers and payers toward a common goal of wellness. Harnessing best practices from Medicare Advantage, our innovative data-management technology allows us to commit to caring for seniors and those who need it most: the chronically ill and frail. With offices and care centers across the country, Alignment Healthcare provides partners and patients with customized care and service where they need it and when they need it, including clinical coordination, risk management and technology facilitation. Alignment Healthcare offers health plan options to California residents through Alignment Health Plan, and partners with select health plans in North Carolina and Florida to help deliver better benefits at lower costs. For more information, please visit

Media Contact

On behalf of Alignment Healthcare
Maggie Habib, (310) 916-6934